US Remote | Full-time
At Observe.AI, we've built the world's first Intelligent Workforce platform, helping thousands of contact center leaders and agents solve the world's toughest CX problems. We’re innovating fast to transform contact centers with the power of AI and you’ll be in the forefront of driving this change.
We’re looking for a passionate Senior Product Marketing Manager to join our team. You’ll be working closely with sales leadership, sales operations, sales enablement, individual reps and the broader marketing team to drive buying cycle velocity and conversion through programs, content, playbooks and selling tools that enable our sales team to consistently close deals. You will diagnose patterns and bottlenecks in the sales process and come up with creative solutions to remove friction.
This role is a great opportunity to help shape our repeatable selling motion by bringing a data-driven approach to how we message, position, drive action, handle objections, and navigate through the buying group.
Key Responsibilities:
- GTM collaboration: Work directly with sales and partners to identify opportunities to improve our direct and indirect go-to-market motions.
- Content development: Create messaging, playbooks and core sales collateral for critical moments in the buying cycle, including pitch decks, solution briefs etc.
- Enablement planning and execution: Design and lead enablement sessions and programs for driving better conversions from opportunity to close.
- Competitive intelligence: Train the team on competitors' go-to-market strategy and product capabilities and enable them to run differentiated sales cycles.
- Buyer journey management: Develop a deep understanding of our customers’ business objectives and buying processes, identify hurdles and slowdowns in the sales funnel and creatively generate solutions.
- Solution marketing: Build use case solutions that map product capabilities to business value and vertical requirements.
Qualifications:
- 5+ years of saas product marketing or sales enablement experience
- Intellectual curiosity with an innate desire to build scalable selling motions
- Broad analytical skills to diagnose bottlenecks in the sales cycle
- Proven storytelling skills with the ability to enable others to deliver memorable narratives
- Passion for training, educating and coaching sales teams
- Strong presentation, writing and communications skills
- Ability to collaborate effectively across teams
- Growth mindset with a passion for the startup hustle
About Observe AI
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.
Observe.AI is trusted by hundreds of customers and partners, including 23&Me, 2U, Alcon Laboratories, National Debt Relief, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.
For more details please visit
https://observe.ai/
https://in.linkedin.com/company/observeai
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