About the Team

The B2B Product Marketing team leads product marketing for our B2B audiences, starting with restaurants and expanding to corporate clients (DoorDash for Work) and businesses in other categories. This team is in charge of defining the audience for our products, understanding their needs, collaborating with the Product and Strategy teams to build products, programs, and tools to meet those needs, bringing those products to market, and developing automated programs post-launch to get ongoing feedback and drive continued engagement and adoption.

About the Role

The Senior PMM, New Merchant Services will help DoorDash understand the SMB (small to medium-sized business) audience and their needs, and design, test, launch and scale completely new businesses, products and services to meet those needs. Examples (illustrative-only) might include lending products for businesses or eco-friendly to-go packaging. 

The ideal candidate will be comfortable operating at highly strategic and tactical levels, switching between them effortlessly. You will be deeply grounded in audience insights through partnership with research, analytics, and by driving original research to define the needs of the merchant audience. You will have a track record of leveraging insights to build consensus with large cross-functional teams and of building trusted relationships with senior product leaders. You will thrive on analytics and set a learning agenda for all projects that raises the bar for impact against engagement and business goals. 

You’ll report to the Director of B2B Product Marketing, on the Product Marketing team (led by Brandon McGraw, Sr Director PMM) in the Marketing organization (led by Kofi Amoo-Gottfriend, VP Marketing).

You’re excited about this opportunity because you will…

• Develop a deeper understanding of the mom and pop SMB audience, in close collaboration with Insights, User Research and Analytics. 
• Define our strategy for better serving the SMB audience across products and make recommendations to senior product leadership to inform the roadmap
• Partner closely across a diverse group of teams and stakeholders to design and launch new products, programs and tools to help SMBs profitably grow their business with DoorDash outside of the core Marketplace app
• Define and drive comprehensive go-to-market plans for new features from audience definition, development of core value proposition, to launch and sustain through owned and in-product channels
• Proactively identify, test, and scale opportunities to improve merchant acquisition and retention for new services through close partnership with analytics, product management, and business strategy
• Lead complex cross-functional teams to execute marketing programs at scale, including partnering with Product Management, Engineering, Comms, Strategy & Ops, Finance, Analytics, CRM and Growth Marketing

We’re excited about you because…

• You are a senior individual contributor or emerging people manager with 8+ years of experience
• You are passionate about understanding small businesses and helping them succeed
• You have a proven track record of driving successful go-to-market launches that drive adoption and bottom line impact
• You make data-driven decisions and are fluent with data - including market/segment sizing, forecasting, and working with analytics to understand efficacy of campaigns after the fact
• You’re a great cross-functional collaborator and have experience driving initiatives to build products or services for business audiences with a variety of cross-functional stakeholders (eg Marketing, Product, Design, Strategy/Ops)
• You are a hacker: you have a bias for action, know how to get scrappy to solve problems, and love bringing ideas to life from hypothesis to finding product-market fit and achieving early scale

Why You’ll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. 

We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.