Job Title: Product Manager (Valuations & Title)
Job Category: Exempt
Department: Solidifi US Inc.
Company URL: http://www.solidifi.com
About the Role
Solidifi is looking for an innovative, experienced, and talented product leader that is driven based on results and motivated to champion Solidifi’s product vision forward. The right candidate will have industry related experience and a demonstrated ability to be an effective liaison between Sales, Operations, Technology, Financial Planning and Analysis, Compliance, Legal and Senior Leadership, while ensuring alignment to the company goals, objectives, core values, and making data-based decisions that achieve company OKRs and KPIs.
While reporting to the VP, Product, you will also work with various departments and subsidiaries under the Solidifi and Real Matters’ umbrella of companies and play a key role in the process improvement of how we do business, as well as the implementation of new products and programs. This is a fast paced and high-volume environment, so the successful candidate will have a passion and drive towards achieving organizational goals with independence and autonomy.
The Product Manager sits within the Solidifi Product Strategy Team and is a critical role between the business, technology teams, and all internal and external clients and partners. This individual will have accountability for specific product areas as assigned supporting Solidifi’s product vision.
Responsibilities
- Design, implementation and success of new products and programs that will enhance and support Solidifi / Real Matters’ product and strategic vision
- Become the champion of your respective area of ownership from inception to execution with ability to think outside the box, challenge status quo, and contribute new ideas that have business impact
- Produce product and program roadmaps with alignment to company strategy
- Set goals both long and short term with clear metrics for success including OKRs and KPIs
- Interview and complete end-user research including internal and external partners; ie. focus groups, 1 on 1 interviewing, job shadowing, customer research
- Conduct competitive analysis relative to feature sets, underlying technology, product workflow, usability, etc. to establish differentiation and feature/benefit statements
- Influence and obtain buy-in and sponsorship from key stakeholders (Network field agents, Sales, Ops, Tech, Senior Leadership) on product initiatives and enhancements with creative ideas
- Develop project scope, plans and budgets including obtaining investment approvals and working closely with functional teams on resource negotiation, managing workload, and prioritization
- Develop and present mock ups, prototypes, and requirements with openness to feedback
- Develop and execute pilots / test and learn programs
- Compile and complete analysis leveraging data and analytics
- Understand and explain from a technical perspective existing functionality, as well as future requirements, related to the product(s) with appropriate business applicability translation
- Apply usability principles and best practices design to specify user interfaces that enhance the end user experience
- Facilitate and manage new client/feature implementations with all internal and external stakeholders
- Facilitate and lead operational feature launch and roll-out, ensuring internal and external business awareness, readiness and training
- Coordination and execution of User Acceptance Testing to ensure proper sign-off before and after rollout
- Conduct retrospectives and evaluate lessons learned with a lens for evolution and continuously looking for opportunities to improve
- Oversee and manage full product implementation plans including R&D, requirements, development, product marketing plans, internal / external comms, training, etc.
- Collaborate, manage and facilitate various meetings with multiple stakeholders
Skills and Expertise
- 5+ years of industry related experience managing products/programs in a Product Manager or equivalent role capacity at minimum
- Mortgage/Home Equity, Real Estate, Financial Services, or Banking Industry experience required
- Bachelor’s degree or equivalent in Finance, Accounting, or Information Technology
- Experience leading a team directly/indirectly
- Experience with and knowledge of formal project, product, and program management methodologies is expected
- Understanding of OKRs, KPIs, and data analytics and using them to drive product and programs from inception to completion
- Strong leadership and collaboration skills with excellent oral and written communication
- Ability to present confidently and effectively to Senior Executives
- Proven ability to research, synthesize information, formulate conclusions and document them in a thorough, yet concise manner
- Excellent interpersonal skills, business translation, and communication skills with high EQ
- Strong analytical, data processing and problem-solving skills
- Highly proficient with all MS Office applications
- Ability to work as a part of a cross-functional team including Sales, Operations, Finance and Accounting, Organizational Effectiveness and Technology
- Strong troubleshooting and problem-solving skills required
- Ability to exercise discretion and strong decision-making skills
- Project Management experience a benefit
- Strong MS Office suite of products (Excel, Office, Powerpoint, etc.) experience
- Experience with Atlassian and Samanage product platforms a plus
- Knowledge of the mortgage, consumer banking, real estate, appraisal, title industry a plus
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.
About Solidifi
Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL). Visit www.solidifi.com for more information and stay connected with our latest news on LinkedIn.
Equal Opportunity Employer
Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.
PI239383555