About the Role
As the lead for the Mixpanel Community, you will be responsible for making it a place for interactive learning and conversations about analytics, product development, and Mixpanel. In your day-to-day, you will cultivate discussion, share resources, promote product updates, identify customer advocates, and find innovative ways to reach new audiences.
If you are someone who is passionate about project management, testing creative ideas, scaling a high-impact program, and building relationships, this role is for you. While this position sits within Marketing, you will work cross-functionally with our Product, Services, Support, and Partnerships teams. Success in this role will result in a high-functioning community with frequent and active discussion, as well as continued growth that extends beyond our current customers.
Responsibilities
- Own community strategy and the day-to-day operations
- Manage, grow, and scale our community including sharing content, resources, product updates, and discussion topics to encourage member engagement
- Form and deepen relationships with community members; help identify advocates and find innovative ways to highlight them
- Create awareness campaigns to reach new users and grow our community population
- Generate ideas for improving the effectiveness of our community
- Own perception of a community as a high-quality resource to connect with other product analytics users
- Work with cross-functional teams to invite more moderators into the community
- Identify, track, and improve key community KPIs
We're Looking For Someone Who Has
- 3+ years experience in a B2B community management role
- Experience moderating a forum and cultivating an engaging discussion
- Strong project management skills
- A self-starter, driven, and motivated work style
- A creative-mindset, who loves to think outside the box
- Passion to help take our community to the next level
- Interest in connecting and building relationships with others
- Experience in fast-changing environments